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Refund Policy

2:05 AM

Since we offer mostly non-tangible, irrevocable digital goods, we do not issue refunds once the order is complete and the product has been sent. As a customer of the Mixtape Cover Store - Graphics Department, you are responsible for understanding this upon purchasing any service through our website.

However, we do realize that an exceptional circumstance can take place with regard to the character of the type of product we supply. Therefore, we DO honor requests for a refund on the following two (2) reasons:

01. NONDELIVERY OF THE PRODUCT -
Due to some unforeseen issues, your e-mail provider or your mail server might not receive a email delivery from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within seven (7) days of placing the order. Otherwise the product will be considered received.

02. PRODUCT NOT AS DESCRIBED -
Such issues should be reported within seven (7) days of placing the order. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Requests for a refund are accepted on the Contact Us page within twenty-four (24) hours after the order is placed. You should accompany this request with detailed reasons why you applied for a refund.